SimplyBudz | FAQS
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FAQS

Frequently asked questions

Orders

How do I become a member?

Becoming a member is free and easy. All members must be 19 years old or over and reside in Canada. Membership is quick and simple.

 

Who is eligible to purchase your products?

Only residents in Canada over the age of 19 are eligible to purchase products from our website.

 

How can I order?
Sign up for a free account and place your order online. Go to our products page or click the shop now icon. Once there, select your preferred grades and strains of marijuana. Add items to your cart and once you are ready to checkout you can finalize your order.

 

Is your site reliable & trustworthy?

The main reason we started our website was to make accessibility to marijuana as simple and convenient as possible for customers. It had come to our attention that there had been quite a few fake online dispensaries that were scamming customers. We are largely against this and this issue sparked our interest to start our own website. We are huge advocates of marijuana use for its various medical benefits, thus we wanted to make access to marijuana as simple, convenient, and reliable as possible. We know how important it is for our customers to get access to their medicine. You’ve come to the right place. Our company is very professional and reliable. Read our reviews for further comfort and if you ever have an issue with your order just contact us and we’ll have it resolved as quickly as possible.

 

Can I pick up my order?

Unfortunately, all orders must be placed through our website and shipped to you via mail order at this time.

 

Can I place larger orders than those listed on your site?
Sorry, not at this time.

 

Can I modify/refund my order once its been made?

If you’ve placed your order, you can cancel it as long as you have made payment yet. If you’ve made payment and want to modify your order, please contact us and we’ll see what we can do.
Unfortunately, there is not much we can do once your order has shipped. Please contact us if you have any issues with your order and we’ll do our best to rectify the issue. Satisfied customers is our goal.

 

Who do I contact if I have issues with my order?

If you are having any issues with your membership or placing an order, please contact us immediately at info@simplybudz.ca and we will ensure your issue is taken care of as soon as possible.

Payments

How do I pay?

At this time, we only accept INTERAC email money transfers as a form of payment.

View this quick tutorial on how INTERAC e-transfers work:

 


 

For more information on e-Transfers visit:

http://www.interac.ca/ en/interac-e-transfer- consumer.html

 

Shipping

How long does shipping take? 

Once your order is placed, we will begin processing it. Once you’ve sent your e-Transfer, it can take up to 2 hours for us to receive an email notifying us of your payment. Your e-Transfer will be pending until we can collect it and then process your order.

Once we process your order, your package will be shipped the next business day (as long as your payment is  received before 11:59pm PST). Any orders made on the weekend will be processed on Monday.

 

All packages are shipped via Xpresspost, which can take up to 2-3 business days for most major cities. If you live in a rural area it may take a day or so longer. We know how important it is to get quick access to your medicine. Your shipments are our top priority.

Once your order has been shipped, tracking info will be sent to your email.

 

What happens if I don’t get my package?

If you don’t get your package within 2 days after the expected delivery date, please contact us immediately. We will file a trace with Canada Post. Canada Post will then conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it you a few days later. If the package is deemed “unrecoverable”or lost in transit, we will replace your order up to $100.

 

SimplyBudz will not be held liable for lost orders due to: mistakes made by the postal office, wrong address given by the customer, damage to your order by postal service, expired PO BOX numbers, stolen packages after delivery.

 

If your tracking information states that your package was delivered and you have not received it, you must address this with Canada Post. All of our packages are insured. SimplyBudz does not hold responsibility for packages that state to be delivered.

 

My tracking number does not work?

If this happens, it’s likely because Canada Post has not updated their system to include your tracking number. Please check back on their website later.

If you are still having issues, please contact us and we will look into it.

 

What will my package look like?

All packages are first concealed in a zip lock pouch bag as seen on our website. These contents are then disguised by using another zip lock pouch bag to ensure ultimate privacy. They are then shipped using a bubble mailer.

 

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